Privacy Policy

Rich Fabs LLC

Last Updated: September 2025

Introduction

Rich Fabs LLC (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Company Information:

  • Business Name: Rich Fabs LLC
  • Address: 7887 East Belleview Ave. Suite 1100A PMB 1052, Denver, CO 80111
  • Contact Email: info@richfabs.com

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. Information We Collect

1.1 Personal Information You Provide

When you interact with our website or make a purchase, we may collect:

Account Information:

  • Name (first and last)
  • Email address
  • Phone number
  • Password (encrypted)
  • Date of birth (if provided)

Billing and Shipping Information:

  • Billing address
  • Shipping address
  • Credit card information (processed securely through third-party payment processors)
  • Payment method preferences

Order Information:

  • Purchase history
  • Product preferences
  • Order details and tracking information
  • Returns and exchanges

Communication Information:

  • Customer service inquiries
  • Reviews and feedback
  • Survey responses
  • Newsletter subscriptions
  • Marketing preferences

1.2 Information Automatically Collected

When you visit our website, we automatically collect:

Technical Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type and identifiers
  • Screen resolution
  • Time zone setting

Usage Information:

  • Pages visited
  • Time spent on pages
  • Click-through rates
  • Search terms used on our site
  • Referring website
  • Exit pages

Cookies and Tracking Technologies:

  • Session cookies
  • Persistent cookies
  • Web beacons
  • Pixel tags
  • Local storage objects

1.3 Information from Third Parties

We may receive information about you from:

  • Social media platforms (if you connect your accounts)
  • Marketing partners
  • Payment processors
  • Shipping carriers
  • Data analytics providers
  • Public databases

2. How We Use Your Information

2.1 Primary Uses

We use your personal information to:

Order Processing and Fulfillment:

  • Process and fulfill your orders
  • Manage payments and billing
  • Arrange shipping and delivery
  • Handle returns and exchanges
  • Provide order updates and tracking information

Customer Service:

  • Respond to your inquiries
  • Provide customer support
  • Resolve disputes
  • Process warranty claims
  • Handle product recalls (if necessary)

Account Management:

  • Create and maintain your account
  • Authenticate your identity
  • Provide personalized experiences
  • Save your preferences
  • Manage your subscriptions

2.2 Marketing and Communication

With your consent, we may use your information to:

  • Send promotional emails and newsletters
  • Provide product recommendations
  • Notify you of sales and special offers
  • Conduct market research
  • Send surveys and feedback requests

2.3 Website Improvement and Analytics

We use your information to:

  • Analyze website usage and performance
  • Improve our products and services
  • Develop new features
  • Conduct A/B testing
  • Generate statistical reports

2.4 Legal and Security Purposes

We may use your information to:

  • Comply with legal obligations
  • Prevent fraud and abuse
  • Protect our rights and property
  • Ensure website security
  • Investigate suspicious activities

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted service providers who assist us in:

Payment Processing:

  • Credit card processors
  • Payment gateways
  • Financial institutions
  • Fraud prevention services

Shipping and Logistics:

  • Shipping carriers (UPS, FedEx, USPS, etc.)
  • Fulfillment centers
  • Logistics providers
  • Delivery tracking services

Technology Services:

  • Web hosting providers
  • Cloud storage services
  • Email service providers
  • Customer support platforms
  • Analytics services

Marketing Services:

  • Email marketing platforms
  • Social media advertising
  • Search engine marketing
  • Affiliate marketing networks

3.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes (subpoenas, court orders)
  • Respond to government requests
  • Protect our legal rights
  • Prevent illegal activities
  • Protect public safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change in ownership.

3.4 Consent-Based Sharing

We may share your information with your explicit consent for:

  • Social media integration
  • Third-party applications
  • Co-marketing partnerships
  • Special promotions

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

Technical Safeguards:

  • SSL/TLS encryption for data transmission
  • Encrypted data storage
  • Secure payment processing
  • Regular security updates
  • Firewall protection

Administrative Safeguards:

  • Access controls and user permissions
  • Employee training on data protection
  • Background checks for personnel
  • Incident response procedures
  • Regular security audits

Physical Safeguards:

  • Secure data centers
  • Controlled facility access
  • Environmental controls
  • Backup and recovery systems

4.2 Payment Security

  • We do not store complete credit card information
  • Payment data is processed through PCI-DSS compliant processors
  • Tokenization is used for stored payment methods
  • Regular security assessments are conducted

5. Your Rights and Choices

5.1 Account Information

You can:

  • Access your account information
  • Update your personal information
  • Change your password
  • Modify communication preferences
  • Delete your account (subject to legal requirements)

5.2 Marketing Communications

You can:

  • Opt out of promotional emails
  • Unsubscribe from newsletters
  • Adjust marketing preferences
  • Opt out of SMS marketing (if applicable)

5.3 Cookies and Tracking

You can:

  • Adjust browser cookie settings
  • Disable certain cookies
  • Opt out of analytics tracking
  • Control advertising cookies

5.4 Data Subject Rights (Where Applicable)

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Rectify inaccurate information
  • Erase your data (right to be forgotten)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

6. Data Retention

6.1 Retention Periods

We retain your information for different periods based on:

Account Information: As long as your account is active, plus 3 years after closure Order Information: 7 years for tax and legal compliance Marketing Data: Until you opt out or 2 years of inactivity Website Analytics: 26 months (Google Analytics default) Customer Service Records: 3 years after resolution

6.2 Deletion

We will delete your information when:

  • Retention periods expire
  • You request deletion (where legally permissible)
  • It’s no longer necessary for our business purposes
  • Required by law

7. International Data Transfers

If you are located outside the United States, please note that:

  • Your information may be transferred to and processed in the US
  • We ensure appropriate safeguards for international transfers
  • We comply with applicable cross-border data transfer regulations

8. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

9. California Privacy Rights

9.1 CCPA Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal information is collected
  • Delete personal information
  • Opt out of the sale of personal information
  • Non-discrimination for exercising CCPA rights

9.2 Shine the Light Law

California residents may request information about our disclosure of personal information to third parties for marketing purposes.

10. Cookies and Similar Technologies

10.1 Types of Cookies We Use

Essential Cookies: Required for website functionality Performance Cookies: Help us analyze website usage Functional Cookies: Remember your preferences Targeting Cookies: Used for personalized advertising

10.2 Third-Party Cookies

We may use third-party cookies from:

  • Google Analytics
  • Facebook Pixel
  • Advertising networks
  • Social media platforms

10.3 Cookie Management

You can control cookies through:

  • Browser settings
  • Our cookie preference center
  • Third-party opt-out tools
  • Industry opt-out pages

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our website
  • Update the “Last Updated” date
  • Notify you of material changes via email (if you’ve provided consent)
  • Provide notice through our website

12. State-Specific Rights

12.1 Virginia, Colorado, Connecticut, Utah

Residents of these states may have additional rights under their respective privacy laws, including rights to access, delete, and correct personal information.

12.2 Nevada

Nevada residents have the right to opt out of the sale of their personal information.

13. Contact Information

13.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices, contact us:

Rich Fabs LLC 7887 East Belleview Ave. Suite 1100A PMB 1052 Denver, CO 80111

Email: info@richfabs.com

13.2 Data Protection Officer

If required by applicable law, our Data Protection Officer can be reached at: [DPO Email]

13.3 Exercising Your Rights

To exercise your privacy rights, you may:

  • Log into your account and update preferences
  • Email us at info@richfabs.com
  • Use our online privacy request form

14. Dispute Resolution

For privacy-related disputes, we encourage you to contact us first. If you are not satisfied with our response, you may:

  • File a complaint with relevant regulatory authorities
  • Seek resolution through applicable dispute resolution mechanisms
  • Exercise legal remedies available under applicable law

Effective Date: September 2025

This Privacy Policy is subject to change. Please review it periodically for updates.

Appendix: Definitions

Personal Information: Information that identifies, relates to, or could reasonably be linked with you or your household.

Processing: Any operation performed on personal data, including collection, use, storage, and disclosure.

Third Party: Any individual or entity other than you or Rich Fabs LLC.

Cookies: Small text files placed on your device to store information about your website usage.

Opt Out: The process of declining to receive certain communications or participate in certain data processing activities.